On a scale of 1 to 5 where 1 respresents 'Extremely Satisfied" and 5 represents "Extremely Dissasistifed," how would you rate your level of overall satisfation with Bartels?
Think about your most recent shipment. How would you rate the customer service representative's ability to help you or get you to someone who could help you? Would you say...
How would you rate our creativity on getting your shipment moved? Would you say...
Think specifically of when you contacted Bartels. How would you rate your overall experience in getting to the right person?
Why do you say that? What specifically were you satisfied or dissatisfied with (overall service, knowledge of customer service representative, attention to detail, etc)? Enter your response(s) below
How likely are you to book another shipment with Bartels? Would you say the chances are...
Please rate the level of agreement with the following statements (10-1 scale with 10 being completely agree, 5 being nuetral, and 1 being completly disagree):
I believe Bartels is creative when it comes to moving my freight
Over the past year, my experience with Bartels has been positive
Bartels values people and relationships ahead of short-term goals
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